Our Shipping Information

Wine Shipping Policies

Our Strategic Shipping Method is one that treats your wine purchase like it's our own.

IWM Recommends:

• Not to ship over a weekend if it can be avoided.
• Always have an adult (over 21 years-old) available to sign for your packages when they arrive.
• Ship to a business if and when possible.
• It is illegal to ship wine to PO Boxes.

General Terms & Conditions:

By doing business with Italian Wine Merchants, you (the client) agree that:

1. IWM will ship all client purchases as soon as our warehouse receives them. We want the client to receive their wine as quickly as possible so that they can cellar or enjoy their valuable merchandise.

2. Due to the nature of our business, we cannot ship when the temperature is too hot or too cold, for it may damage the wine. Therefore, we may exercise the right to extend a temperature hold for up to three months in order to find a suitable shipping window.

3. If after three months we have been unable to ship the wine to a client, this wine will be transferred to a secure, insured third-party storage facility at the client's expense. This storage facility will bill the client directly, and IWM will not be able to access the wine once it is in the control of this facility.

4. IWM recommends overnight shipments out of the Tri-State Area.

Delivery Options:

FedEx/UPS: Delivery in 1-7 business days by FedEx or UPS. If you do not specify, we will always ship via FedEx. Please note that delivery time (to your home or business) is determined by the carrier, not by Italian Wine Merchants. We cannot schedule shipments for delivery at a specific time during the day . For transit time to your area, please see the map below.

*Small parcel carriers will make three delivery attempts before returning your shipment to IWM. If your shipment is returned to IWM, additional shipping costs may be charged in order to re-ship your order. Outbound Map for Shipping Transit Times:

*Same Day Delivery via a Courier : *Available for addresses in Manhattan only. Delivery on the day requested at an additional cost. Courier deliveries are subject to courier availability and are not guaranteed. Please contact your Portfolio Manager for more information.

Weather Restrictions

Italian Wine Merchants reserves the right to hold shipments due to weather deemed too hot or too cold for the safety of the wine.

• IWM does not ship wines when the temperature during transit will be over 80 degrees or under 32 degrees.

An Adult Signature is Required for all Deliveries

Small parcel carrier requires that a responsible party, 21 years-old or older, is available to sign for your wines on the delivery date. Therefore, we recommend shipping to a business address.


Can you expedite my shipment?

It is advisable to use Overnight service for all shipments outside the Tri-State area. Expedited shipping is always available (for an additional charge). To discuss an expedited shipment, please call 212-473-2323 x156 to speak with a Shipping Manager.


Wine Storage

Due to licensing requirements by the New York State Liquor Authority, we cannot legally store purchased wine for longer than 90 days. If wines are in stock and temperatures are safe for shipping, customer must accept shipment within this time frame. If customer is unable to accept shipment after 90 days the wine will be transferred to a secure third-party storage facility at the customer’s expense.

Disclaimer: Various states impose limitations on the quantity of alcoholic beverages that may be purchased and brought into their jurisdiction by a purchaser from another state without requiring the purchaser, a seller or shipper to possess certain licenses or permits. Italian Wine Merchants does not, as a condition of sale, assume any obligation nor bear any responsibility whatsoever for applying or obtaining any such permits or licenses.